ORDER PROCESSING

Normal processing can take between 1-3 business days (Monday - Friday).
Once your order is placed, our team will hand pick the items from our warehouse and carefully
package them for shipping. Each order is double checked prior to leaving our warehouse.

All orders are imported into our secure database once a day, at 6:45am EST.*
Orders will ship from our warehouse within 2-4 business days from receipt of your placed order**

To calculate the ETA to your destination, please add transit time:
The shipping transit time from our PA warehouse (17046) to your shipping address can be calculated using the FedEx Link below:
http://www.fedex.com/grd/maps/MapEntry.do

SHIPPING SERVICE

We ship via FedEx.

RETURNS & EXCHANGES

We want you to have an excellent shopping experience, and it’s our goal to provide you with a simple and quick way to return or exchange your purchase.  All we ask is that you return the item to us in the same condition you received it in, within 30 days of receiving your order.  Once the return package arrives at our facility, we will process your return within 2 business days, and will be in touch if any questions arise.

Additional notes:  Depending on the shipping carrier you use to make a return, your package may take anywhere from a couple days to a couple weeks to arrive at our facility in Pennsylvania.  Keep your tracking number and shipping receipt as we are not responsible for packages that are lost in return transit.

SEASONAL RETURNS

We offer a wide variety of seasonal merchandise for holidays and events throughout the year.  Seasonal merchandise that is returned after the Season. (Easter, Fall, Christmas), but within your 30 days, will receive credit.  Seasonal merchandise purchased between November 1 and Dec 31 will have an extended return period that ends on January 31.

DAMAGED ITEMS

In the event an item arrives damaged, please take a photo of the item which clearly displays the damage and email the photo to our Customer Service team service@flowerandhome.com along with a description of the damaged item and your order number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

INCORRECT OR MISSING ITEMS

If you feel your product is defective or missing components, please notify us within 3 days of delivery at service@flowerandhome.com or 717-861-3161 to ensure a speedy resolution.  If any product arrives without all the required parts, we will make every attempt to quickly ship you the needed pieces at our expense.

RETURNS 

Flower and Home Marketplace - Returns

55 Mull Lane

Lebanon, PA 17046